SmileKarts is the most convenient hyper local delivery company which gives the laundry services or enables you to order fruits & vegetables that you need every day, directly via your mobile or web browser.

Smilekarts currently operates in Silvassa.

You can place an order with Smilekarts, in any one of the following modes:

i. Online - just login to www.smilekarts.com and place your order and have the option of paying online (with a secured Online Payment mode or Cash on delivery)

ii. Use our mobile application - Downlaod now on an Android or IOS.

There is no minimum order value. However, we have a minimum order value to qualify for free delivery. A delivery charge will be levied against the order which do not reach the limit.

No, we do not charge any taxes over and above the rates shown. However, we do have a delivery fee in case the order that does not reach the minimum order value for free delivery.

Our Representatives at smilekarts will assist you to solve your problems.Please call us on +91-9558094266 or email us on info@smilekarts.com .

Before checkout you can edit your products in the cart. you can cancel and reorder with the required list from the app, if you’ve already placed your order and this will be soon released on web as well.

After receiving the order our average delivery time is between 30-40 min. Delivery time depends on a lot of factors such as Marketplace order volume, our current order volume, traffic, weather, overall distance, order size etc. If there is any delay we always try to do our best and always try to convey it to you.

Your order can be edited before it reaches the Marketplace. Call us on (+91-9558094266) or email us at (info@smilekarts.com) to do so. Once the order is placed you may not be able to edit its contents.

After you have placed an order with us any change in delivery address is not possible after you have placed an order with us. However, please get in touch with our team if there are slight modifications like changing the flat number, street name, landmark etc.

You can use any One of the following Payment Modes, using smilekarts.

1. Cash on Delivery.

2. Online Payment - using Credit Card / Debit Card / Net Banking.

3. Smilekarts Prepaid Account.

4. Card on Delivery.

Yes,Using GPS you can track your order through website/app. You will receive a link on your phone/computer once the driver starts the. Just tap on that link and you can track your order in real time.

We always take very seriously the security of our customers. Your card details aren't shared with anyone else Our high-tech security system always take care of it; you can read more about what steps we take to protect you as our valued customer in our privacy policy.

Sure! In order to stay updated on the status of your order, please choose Text or Email Notifications when you create your account on the smilekarts website/app.

You’ll get many chances throughout the ordering process to add your rating and review for our services. Wherever you see rating displayed, logged in users will be able to click on it to add a rating and write a review.

1) For online transactions, the refunds will be credited to your original mode of payment, i.e. for debit/credit card payments it will take at least 7-10 working days and 24-48 hours for other wallets.

2) For COD related transactions the Customer has the option to get the refund in his/her designated bank account via NEFT (for which the Customer shall have to share the bank details) and in such a case the credit of refund into the designated bank account will take 7-10 working days.

We handover the receipt from the delivery guy to you at the time of delivery. Also, in the “My Orders” tab you can look at your transaction history.

please register a complaint if you are dissatisfied with the products delivered to you via the app within 48 hours for non-perishable items and 24 hours for perishable items.

To resolve this issue our customer support team will get in touch with you. You can also return the products which you are not satisfied with, at the time of delivery and we will get the refund initiated for you.

Yes, by clicking on the Need Help option in “My Orders” sectionyou can do this. You can also reschedule your order as per your convenience basis the slots available, provided the order is not already enroute.

<Please note: Once the order is packed, the merchant may levy a fee of Rs.30 if an order is rescheduled by the customer.

On the web/app you can use the “Contact Us” section. Our executives are always happy to help.

in place to ensure quality we are always up to the markof the items delivered,our fruits and vegetables vendors have a quality check process. if you’re not happy with the quality of the product receivedplease do let us know within 24 Hours.

In case of any unavailability of itemsyou will receive an SMS, notification informing you about it. Within 24 hours your Refund (if any) will also be initiated.

Yes, it is. All transactions completedon Smilekarts are via secure payment gateways. Your card details are not stored with us at any given time.

Sure. You can select a delivery slot of your choice at the checkout page.Delivery related queries.

In some locations, Our Delivery time 9 AM TO 7:30PM.

On rare occasions, your order might be delayeddue to unanticipated circumstances. Our customer support executive will keep you updated about the time of delivery of your orderin case of any imminent delay.

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